• Work
  • What's New
    • Cannes Insights Report 2025
    • Cannes Insights Report 2024
    • Cannes Insights Report 2023
    • Cannes Insights Report 2022
    • Cannes Insights Report 2021
    • Cannes Trend Report 2020
    • Cannes Trend Report 2019
  • About
  • Karen Speaks
  • Contact
  • Credits
Menu

The Township Group

  • Work
  • What's New
  • Cannes Insights Reports
    • Cannes Insights Report 2025
    • Cannes Insights Report 2024
    • Cannes Insights Report 2023
    • Cannes Insights Report 2022
    • Cannes Insights Report 2021
    • Cannes Trend Report 2020
    • Cannes Trend Report 2019
  • About
  • Karen Speaks
  • Contact
  • Credits

Cannes 2023 - Day 1 (PM): Brands flourishing on TikTok and the dystopian future of AI

June 20, 2023

Four years ago I flagged the ascendency of TikTok, and I’m delighted to see its explosion of popularity. TikTok has found its cultural footing. Global Head of Marketing, Sofia Hernandez, firmly asserts that TikTok is entertainment, not social media. Millions dive in to watch a movie’s worth of content. It’s a unique and diverse community of co-creators who inspire one another. The emphasis is on keeping it real. Advertisers take note, brands that get it right flourish on TikTok.

79% of its users say that TikTok a place for brands. And the stats are fascinating. Trust matters, in fact 83% of users come to TikTok for reviews. After seeing an ad there, 41%, trust a brand more. And 49% take action, and become brand advocates.

That is magic brand math that has been embraced by brands from Ryan Air and Porsche to Chipotle.

Future Gazers Session on Articial Intelligence: High Snobiety of David Fischer, Mobbie Nazir of We Are Social and Aurelia Nod of Dentsu

The buzziest word at Cannes Lions 2022 was “metaverse”. This year it has taken a back seat to artificial intellegence.AI is unfolding in real time.

54% of us think AI will have a negative societal effect. But 39% are excited by it. The caveat is transparency. There is the nervous blur between what is deepfake and disinformation and what is truth.

AI can replicate voice. Early adopters include artist Grimes who licensed her voice to be used versus trying to control it. Paul McCartney is working on a new Beatles song. So we can see how artists are starting to embrace it.

But the big question is will AI lead to a dystopian future or a shackling free of repetitive tasks? It remains to be seen.

Cannes 2023 - Day 1 (AM): Brewing unity in divisive times

June 19, 2023

The first day of Cannes Lions kicks off with a discussion on the complexities of navigating a polarized world and the role creativity can play to promote unity.

In a world where the boundaries of marketing are constantly tested and societal divisions seem more pronounced than ever, select brands remind us of the power of creativity to reshape our collective narrative.

Named Marketer of the Year for an unheard of two years in a row, brewer Anheuser-Busch (ABInBev) kicked off the festival by admitting what they do is not about the beer, it’s about bringing people together.

IMG_5793.jpg
IMG_5794.jpg
IMG_5795.jpg

Anheuser-Busch (ABInBev) is a values-driven company, which has faced challenges in such divisive times. The situation involving Bud Light, which centred around transgender activist Dylan Mulvaney and triggered nationwide backlash, served as a wake-up call for marketers. Like many brands, ABInBev seeks to understand its customers and promote unity rather than polarization. However, this pursuit is proving more challenging in today’s landscape.

Nevertheless, there is no doubt that ABInBev is a brand that comprehends—and excels in—the power of creativity. The organization instills a culture of creativity from the ground up, ensuring a shared language among its entire team. They establish and define their own standard of excellence, which is rare, and it is reflected in the multitude of Lions they win and their subsequent organic brand growth.

A very big player on the Croisette is Reddit. I am intrigued by this.

As a Creative Director, I bring you my favourite Cannes quotes of the day (or perhaps of all time): “My agency partners are our Justice League. They are superheroes, conjuring magic every day” and “Creativity drives growth.” Thank you, ABInBev.

On a less favourable note, my least favourite quote was: “We, like everyone else, were looking for an anti-media idea.”

And the Cheedle from Cheedle is here. That’s about 3,000 calories thst found its way to Cannes.




Follow me to Cannes 2023

June 13, 2023

I’m headed over to cover the Cannes Lions Festival of Creativity for my tenth year.

Considered “The Olympics of Advertising” Cannes is attended by almost 16,000 people from 78 countries. It is much more than an award show, it’s a week packed with speeches, presentations and sessions by the who’s who of advertising, business, tech and entertainment.

Hot topics this year will be AI, the evolving role of purpose and DEI. Speakers range from Spike Lee, Lorne Michaels, Will.i.am and Eva Longoria to ad titan Lee Clow and P&G’s Marc Pritchard.

I’ll be taking the pulse of the world and sharing the nuggets in real time. When I’m back I’ll decode what business and creative leaders need to know to be at the top of their game.

It’s not too early to book my Decoding Cannes presentation for an action-packed hour promising the insider intel and inspiration from Cannes 2023 to arm you and your organization for the year ahead.

You can follow along via LinkedIn, Twitter, Instagram and Globe Media Group.

This article originally appeared in Strategy

Why doesn’t everyone get the power of going grey?

August 26, 2022

At my last agency, my boss wanted me to dye my grey hair. I would not. Instead, I left and started my own company. I’ll give him this: at least he was forthright with his ageism.

News anchor Lisa LaFlamme did not benefit from that same honesty. She was unceremoniously turfed by CTV at age 58 last week and replaced as anchor of one the country’s most popular newscasts. Among the reports to surface since then is one detailing behind-the-scenes chuntering by a new Bell Media executive about her decision to let her hair go grey during COVID-19, flanked by ludicrous muttering about an odd “purple halo” her silver hair allegedly created under studio lighting.

Lloyd Robertson and his grey hair, by comparison, retired at age 77 with a glowing send-off.

To be clear, there’s currently no way of knowing whether hair colour was the sole reason LaFlamme was let go. The same executive who pointed out LaFlamme’s grey hair was, in other reports, also said to have clashed with the anchor over how many resources were being devoted to important news stories, and a plan to move one of her producers to another network. But a male executive bristling when a woman several years his senior pushed back against his decisions isn’t a great defense against sexism or ageism

The reason the grey hair comment has gotten the most attention in the week following LaFlamme’s firing seems to be because of how many people recognize the toxic confluence of ageism and sexism at play. It is the firing that was heard around the world, with coverage by every major media outlet ­– as it should be. Workplace ageism is one of the most insidious issues women face, particularly in the ad and media world.

Hair follicles do not dictate intelligence, talent or ability – unless, it seems, you are a woman. You will have a “best before” date that much precedes that of men and get paid less. Men get to play by different rules: their wrinkles and grey hair project knowledge, wisdom and experience. Ours? Not so much.

Many professions equate age with skill and wisdom. Advertising and media equates it with irrelevance.

In 2020, WPP’s Mark Read crowed about his agency network’s average age being less than 30. He smugly announced that they “don’t hark back to the 80s.” He was forced to walk back his boast in the wake of outrage, yet there he is speaking on the stage at Cannes Lions in 2022.

In this business, we love to talk about diversity and inclusion. We hold panels, conduct seminars and arrange conferences, with actual actions amounting to little more than wringing our hands. But rarely included is ageism, despite how it comes into play with other forms of exclusion.

So how do we shatter this ultimate echo chamber?

Clearly, we need more women in positions of power. It’s only by taking the reins at the top that we’ll change the rules of engagement and create healthier corporate cultures. I’d like to see more women start their own businesses and provide the thoughtful inclusive leadership so lacking in the world right now. We need to fiercely support other women and be vocally outraged on their behalf when required.

From a cultural standpoint, are we being complicit? Are we too focused on playing the game instead of changing the rules?

In social circles and boardrooms that I observe, there are very few older women who don’t dye their hair. Almost none. And that is their choice, but the choice not to also shouldn’t be held against anyone. As one of my clients – a very funny, smart woman – asserted to me this week, “Grey hair should not be like that Seinfeld episode about wearing track pants. It doesn’t mean you’ve given up.”

Beauty and relevance come in every age and hair colour, and that should include grey. Even Dove jumped in on that one with its “#KeepTheGrey” social response, and Wendy’s declared that “a star is still a star regardless of hair colour.”

From the viewpoint of this woman, it’s more of the same. Just like the striking down of Roe v. Wade, it’s yet one more signal to the world that women have decreasing agency, especially if they are older. They don’t really count. Power, voice, decision-making and bodily autonomy are being tugged away from us every day in a myriad of ways, big and small. If we turn away, we risk being rendered invisible by a bloom of misogyny and ageism.

So, I say we fight. Every chance we get.

And if it starts with keeping the silver hair, count me in.

Karen Howe is founder of The Township Group and a Canadian Cannes Advisory Board Member.

[Ed. note: Thus far, Bell Media has not directly commented on reports surrounding the reasons for LaFlamme's departure, beyond saying that it was "committed to a safe, inclusive and respectful work environment for all our employees, devoid of any toxic behaviour” when it announced an independent review of its workplace culture last week.]

This article originally appeared in Strategy

Brand Doctors: Lessons from the Air Canada crisis

July 20, 2022

By Will Novosedlik

After arriving home from a holiday on the French Riviera a couple of weeks ago via Air Canada, Canadian ad veteran and Cannes Lions advisory board member Karen Howe shared her story on LinkedIn of trying to locate and retrieve lost luggage.

“My husband drives to the airport every day and goes to the lost baggage claim and says, ‘Has anyone found our luggage yet?’ Yesterday he found out they closed the file,” Howe posted. “Two are still missing, and it’s 21 days today…No one knows where any of our luggage is nor why it is gone. The AC site provides no information, nor does the team at Pearson. The arrivals hall is filled with hundreds of unclaimed suitcases.”

With pent-up demand for travel exploding, Air Canada is now mired in a crisis as it deals with cancelled flights, reduced routes, lost luggage, overwhelmed and under-resourced desk agents and baggage handlers, and interminable waits in airports overcrowded with weary, frustrated passengers – all chipping away at its brand.

In an apology letter to customers on June 29 announcing “meaningful reductions to our schedule” to “enable us to more reliably serve all customers,” Air Canada president and CEO Michael Rousseau explained that “despite detailed and careful planning…airline operations too have been disrupted by the industry’s complex and unavoidable challenges.”

This is a brand crisis in the most classic sense, so we tapped experts with this question: If you were CMO of Air Canada, what would you do?

David Kincaid, co-founder of Level 5 consulting, recalls the response of Maple Leaf Foods during the listeria outbreak in 2008 as a textbook case in how to handle such a crisis. “CEO Michael McCain wasn’t airing 30 second spots about it,” he says. “He wasted no time acknowledging the problem, explained what caused it and told everybody what he was doing to solve it. And then he kept people updated.”

Carrie Bradley, managing partner of The Bradley Group and experience strategy director at Bond Brand Loyalty, agrees. “The very first, day-one action would be to counteract the negative fear-inducing headlines by publicly owning and taking control of the situation,” she says. “I would use every tool that I have – from social media to digital – to report on the daily performance regarding check-in times, flights, leaving on time, baggage loss and time to deliver that lost baggage.”

Howe emphasizes the first moves are critical. “Don’t go dark: Human contact matters and goes a long way to retaining customer loyalty when things go awry,” she says. “Be honest, transparent and factual.”

Peter Drummond, co-founder and strategist of brand consultancy PSD+G Strategy Group, received an Aeroplan awards promotion in his inbox with the headline “Make your next trip more rewarding” just as Air Canada announced the elimination of 9,000 flights – highlighting the importance of pivoting your marketing messaging to focus on the crisis at hand. “The promotion would have been in the media calendar,” says Drummond. “Why wouldn’t the leadership team have checked in with the marketing department to see what’s going on with promotional messaging?”

Drummond cites this as an example of long-term strategy and short-term tactics being completely out of whack, and a situation the airline should have seen coming. As CMO, he would have halted all brand and retail communication and planned for all possible outcomes months ahead. “I’d review all strategic and tactical messaging that we had on the calendar and do a war game scenario,” says Drummond. “If the industry is going to do X, what are we going to do? If the industry is going to do Y, how will we respond? Now I know what the strategic and the tactical messaging scenarios are and depending how our customers react, then we have a clear pathway to messaging for that week or for that day.“

To this point, Kincaid says, “Sometimes you’re not marketing benefits. Sometimes you’re marketing solutions to problems. The marketing of all of this is just as important as the actual operational fix.”

In the midst of such a crisis, employees – the ones dealing directly with customer complaints – should also be acknowledged. When Delta Air Lines CEO Ed Bastian recently delivered his apology to SkyMiles members, he made a point to thank employees for their efforts. Carrie Bradley would take that a step further. “What are you doing for the people you are hiring for these roles?” she asks. “What kind of additional training will they get to deal with the unprecedented experiences they are about to face?”

In his message to customers, Air Canada’s Rousseau expressed sympathy with travellers but didn’t mention those working on the front lines. Karen Howe points out if you don’t own up to such a mess, then it shouldn’t be a surprise when your brand falls to the bottom of global rankings. According to a recent survey, WestJet and Air Canada have been the two worst performers on the top 10 list of global carriers.

All consultants agreed on the need to protect and prioritize your loyal base. Howe finally retrieved her luggage after 32 long days, and she is still pulling for Air Canada, seeing this as an opportunity for innovation. “Crazy times call for unprecedented creativity,” she says. “Throw everything and everyone you have at it with unparalleled focus. You have smart people and tremendous resources. Your brand is on a precipice but you can pull it back with the right moves.”

← Newer Posts Older Posts →
Tweets by karenhoho

© 2025 Karen Howe

The Township Marketing Inc.